Call Centre Executive - Perinthalmanna, India - Al Salama Eye Hospital

Description

Job Description

• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
  
• Schedule appointments for patients and provide them with necessary instructions and information
  
• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
  
• Update weekly doctor's schedule in the system
  
• Coordinate with other hospital departments to meet patient needs.
  
• Make outgoing calls to patients for appointment reminders.
  
• Maintain accurate records of interactions with patients in the software
  
• Assist patients with basic information about their medical conditions and provide accurate information about procedures and treatments.
  
• Resolve patient complaints and escalate complex issues to the supervisor.
  
• Provide excellent customer service and promote patient satisfaction.
  
• Ensure compliance with hospital policies and procedures.
  
• Participate in training and coaching sessions to improve performance.
  
• Maintain confidentiality of patient information.
  
• Clear the missed calls and update in software
  
• Perform other duties as assigned by the supervisor/ Managers
  

Requirements

• Minimum 1 year of experience in the relevant field
  
• Any degree in a related field
  
• Excellent communication skills, both verbal and written
  
• Strong problem-solving skills and attention to detail
  
• Ability to multi-task and manage time effectively
  
• Proficient in relevant software and tools
  

Requirements
Job Description Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures Schedule appointments for patients and provide them with necessary instructions and information Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures Update weekly doctor's schedule in the system Coordinate with other hospital departments to meet patient needs. Make outgoing calls to patients for appointment reminders. Maintain accurate records of interactions with patients in the software Assist patients with basic information about their medical conditions and provide accurate information about procedures and treatments. Resolve patient complaints and escalate complex issues to the supervisor. Provide excellent customer service and promote patient satisfaction. Ensure compliance with hospital policies and procedures. Participate in training and coaching sessions to improve performance. Maintain confidentiality of patient information. Clear the missed calls and update in software Perform other duties as assigned by the supervisor/ Managers Requirements Minimum 1 year of experience in the relevant field Any degree in a related field Excellent communication skills, both verbal and written Strong problem-solving skills and attention to detail Ability to multi-task and manage time effectively Proficient in relevant software and tools