CRM Executive - Agra, India - Siyaram Motors Private Limited

Description

Ø Collecting and analyzing customer data.

Ø Using CRM systems to manage relationships.

Ø Developing new ways to meet customers' needs.

Ø Handling customer complaints.

Ø Overseeing the interactions between customers and key team members, such as Customer Service Representatives.

Ø Creating and executing retention campaigns.

Ø Developing marketing campaigns to attract new customers.

Ø Collaborating with sales, marketing, customer service and operations teams to improve the customer experience.

**Required Skills:
- **Ø Knowledge of customer acquisition and retention strategies.

Ø Exceptional verbal and written communication skills.

Ø Social and emotional awareness to tailor interactions for individual customers.

Ø Extensive product knowledge.

Ø Ability to collaborate well with other customer care team members.

Ø Analytical and data-driven.

Ø Ability to work in a fast-paced environment while managing multiple tasks.

Ø Technology skills in CRM software.


Salary:
₹20, ₹25,000.00 per month


Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Ability to commute/relocate:

• Agra,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Experience:

- total work: 8 years (preferred)


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