Salesforce Administrator - Bengaluru, India - Catchpoint

Description

• Administer, troubleshoot, and support Catchpoint Salesforce platform and related third party app integrations e.g., HubSpot, Outreach, ZoomInfo, LeanData etc.
• Act as a Salesforce Administrator and resolve Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with peers and internal customers.
• Manage and track the status of Change requests throughout the lifecycle, enforce and redefine, as necessary.
• Perform core admin tasks which includes security and user management, license optimization, process automation, data management, and exception monitoring (runtime, Apex CPU limits)
• Historical & outdated data cleanup: dashboards, workflows, process builder, permission sets, etc.
• Work crossfunctionally with Sales, Marketing, and Finance to understand pain points and build scalable solutions to increase efficiency.
• Absorb new product and technical capabilities from Salesforce & other tools during new product releases to enhance efficiency and productivity.
• Administer and configure Salesforce as necessary and provide technical production support to the organization.
• Create documentation of any business rules/transformations/issues and resolutions.
• Identify, diagnose, and report technical problems, escalate and track problems appropriately.
• Participate in the change management process. Drive communication efforts across relevant stakeholders.
• Rotation Shift.

• Salesforce Certified Administrator
• 3+ years managing Salesforce & Salesforce integrations
• Minimum 1 year of demonstrated experience in Salesforce CPQ and Conga Composer
• Experience with Salesforce flows.
• Experience with Gotomarket systems
• High level understanding of Apex and LWC framework.
• Superior data analysis, research, and problemsolving skills.
• Attention to detail and thoroughness is a must in completing work tasks.
• Excellent written and oral communication.
• Strong technical aptitude, and highlevel interest in internet technologies.
• Bachelor's Degree Required
• Ready to work on US shift hours.

• Salesforce Advanced Administrator Certified
• Certification in GTM systems