Contingent Worker - Bengaluru, India - NEC Corporation

NEC Corporation

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company:

NEC Corporation India Private Limited
Employment Type:

Office Location:

Bangalore, KA, IN, 560029
Work Location:Hybrid
Req ID:2146
Description:

Problem Management Analyst

Primary Skills:
Problem Management, ITIL Foundation (desired), Excellent Analytical and Communication skills.

Purpose:
Single point of contact for one or more problems
To analyse root cause, identify Known Error and coordinating actions to fix the error.
To be proactive in identifying problems, analyse and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit
Key Responsibilities
Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
Prevents the replication of Problems across multiple systems
Monitors the effectiveness of error control and makes recommendations for improvements
Maintains inventory of problems under analysis and their current progress and status
Follows up issues and progress with problem owners where necessary
Updating KEDB
Coordinates meetings to resolve problems
Prevents recurrence of issues by identifying root cause and implementing fix
Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
Drive all problems towards root cause identification and permanent fix
Need to have innovative approach as problems are unique and need to use different RCA techniques
Good Interpersonal skills and organizational skills

Behavioural competencies:
Communication skills - both verbal & written (English)
Presentation skills
Self-driven
Go Getter
Show Can - do - attitude
Flexibility to work on any shift (to meet 24x7 support requirements)

Technical competencies:
Analytical skills
Experience on any of the scripting skils. PL/SQL, Batch or powershell scripting would be added advantage

Good International Customer handling skills
Good Interpersonal skills

Desired:
Working experience in overall ITIL framework

Educational Qualifications, Professional Certifications:
Any Graduation
ITIL foundation certified (desired)

Specialization Description

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Level Description

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Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India's digitization journey continually for the past 70 years.
NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from

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Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.

With its Centre of Excellence for verticals like

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Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.

NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in

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Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.

Specialties:

IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.