Order to Cash - Gurgaon, India - Clearstate Pte. Ltd

Clearstate Pte. Ltd

Verified Company

Gurgaon, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Introduction:

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The appointee will join the team as a new business and growth strategy unfolds and the need for digital customer experience and technology excellence becomes paramount in our ability to deliver this.

In the past 12 months we have delivered and launched our new future customer experience (FCX) platform to our B2C Economist customers and underlying business units as part of a multi-year and multi-million pound business transformation.

This exciting, state of the art digital platform supports all aspects of acquisition, onboarding, in-life service, renewal/cancellation and winback customer lifecycle phases which we have designed and built to deliver amazing, end-to-end customer experiences.

We are currently searching for an experienced Order to Cash Solution Architect to be part of our Subscriber Platforms delivery team.

The Order to Cash team will take primary responsibility for the stability and optimisation of our subscription management and billing platform, Zuora, which is integrated to Salesforce within our new suite of Subscriber platforms.

This is an exciting opportunity to support a critical delivery team to improve our customer experience as well as supporting our internal colleagues on platforms integral to the day-to-day running of The Economist Group.

The Order to Cash Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions, driving the technical team and key stakeholders towards an optimal end to end solution design.

Leveraging strong communication and relationship building skills to identify requirements, craft solutions, and secure approval will be critical for this role.

This role will be based in Gurugram, to compliment our capabilities within the UK, and provide extended coverage in our "follow-the-sun" customer support model.

Accountabilities:

Accountabilities:

Participate in projects to implement and support new modules
Be fully aware of forthcoming releases and how the company may capitalise on new functionality
Enhance relationships with internal colleagues by providing a world class support service
Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs
Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on The Economist's requirements
Perform demos to internal stakeholders
Create and develop training materials and conduct/deliver enduser training
Perform testing of endtoend solutions in conjunction with the development & QA team
Support with troubleshoot customer and colleague issues
Support with troubleshoot technical problems

Experience, skills and professional attributes:

Experience, Skills & Professional attributes:
5 years Order to Cash experience with a minimum of 3 years delivering Billing solutions.
Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Netsuite
Experience working on Zuora Workflows and Z360 sync.
A core understanding of finance and billing from a technical perspective
A fundamental understanding of relational databases and a good command of SQL
Demonstrated leadership abilities to lead business discussions and architect the optimal solution using best practices to implement it.
Good spoken and written English
Excellent listening and communication skills
Confident enough to communicate your ideas to others and receive, understand, and incorporate comments from others
The capacity and willingness to perform duties with initiative and resourcefulness
Experience with ticket management and work management tools
Outstanding problem solving skills