Csa (Customer Service Associate) - Goregaon, Mumbai, Maharashtra, India - Moonlight Placement Services

Moonlight Placement Services

Verified Company

Goregaon, Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Role:

To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer satisfaction.
To identify and convert the opportunities for crossselling (banking product) on customer's calls.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (Endofday target).
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process.
Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:

Flexible to work 24 / 7 (For Females : 7AM till 8PM) including Sunday / holidays. Flexible to get scattered 8 Week Offs in a month with 9hours shift.

Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive cando attitude & works with integrity.
Team Player, collaborative Selfmotivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Types:
Full-time, Regular / Permanent, Fresher

Salary:
₹12, ₹16,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 1 year (preferred)

Language:

Customer Support Executive