Pas Gi - Gurgaon, India - EY

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As part of our People Advisory Services - Global Immigration team, you will help our clients manage business issues relating to their global workforce by providing immigration services to their international assignees / foreign local hires.

Our business empowers individuals working within a smart, motivated, and diverse peer group.

Our intense focus on US immigration will excite you to build your career in a dynamic and challenging environment with people who are zealous about immigration.

Purpose
Your role helps our clients manage the complex challenges of deploying a globally mobile workforce.

You'll also help our clients improve their business in the evolving global economy and realize sustainable economic growth by helping them to integrate the people agenda into their business strategy.

Role and Responsibilities
GDS GI professionals support US Immigration Attorneys and Law Clerks execute on a raft of administrative and support tasks.

You will assist senior staff across various administrative activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.

You will stay abreast of regulatory changes in the US immigration domain, supporting senior caseworkers, assisting attorneys and clerks in implementing necessary changes in case management and processes in a timely manner.

Tasks include:

Drafting for specialized support letters detailing eligibility for visa classification and other immigration benefits
Work with attorneys/law clerks to perform intake of cases, troubleshooting issues and establishing case strategy
Docket immigration related documents to the case management tool
Perform daily tasks including data entry with accuracy
Receive and validate documents submitted by assignees as per the checklist
Assist in document review for various US case types
Proactively support Law Clerks to monitor the progression of cases
Contribute to ad hoc projects, including research, project management and data collection activities as required
Ensure on time delivery on all client deliverables
Deliver technically and administratively accurate work with mínimal supervision and guidance and be accountable for your individual outcomes and their impact on the team

Additional responsibilities include:

Identify, and escalate technical or process issues that may impact SLA's, the client or immigration formalities (travel plans, dependants, health issues etc.)
Strictly adhere to EY's risk management protocols and manage confidential information with professionalism
Deliver on accuracy, attention to detail and timeliness in tasks
Drive and manage technology tools and solutions
Own accountability for performance and quality metrics; SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics
Foster a collaborative and positive work environment
Develop and maintain a strong working knowledge of US immigration requirements, technicalities, and process
Identify opportunities to improve quality, business performance and process efficiency
Work flexibly and accurately in a fastpaced environment
Assist in the training of new team members and identify ways to improve team productivity and officewide projects

Role Requirements

Qualification:

Bachelor's Degree in Human Resource, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.

MBA/Masters in relevant field an advantage.

Experience:

Working exposure to INSZoom or other case management technology desirable

Essential Skills and Attributes:

Exceptional written and oral communication in English
Ability to draft articulate and persuasive communications
Accuracy and attention to detail
Ability to multitask and prioritize task appropriately
Ability to work both independently and collaboratively with large teams
Efficient and accurate typing speed
Excellent analytical and problemsolving skills
Ability to work under pressure with high volume and tight deadlines
Ability to contribute to an efficient, innovative, and teamoriented work environment
Proven administrative and organizational skills

What we look for

We look for people with strong
communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collabo