Customer Care Executive - Bengaluru, India - |IBF Solutions

Description

Looking for Customer Care Executive


Education:
PUC or Degree


Location:
Shanti Nagar, Bangalore

Experience: 0 to 1Years


Salary: 14500 to 17000


Full Job Description

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• A PUC and bachelor's degree in administration or a related field.
• Freshers and Experience
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Job Types:
Full-time, Regular / Permanent, Fresher


Pay:
₹14, ₹17,000.00 per month


Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

• Technical support: 1 year (preferred)

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• Kannada (preferred)
• English (preferred)

Speak with the employer