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    Hiring for Automic - Bengaluru, India - Atos

    Atos
    Atos Bengaluru, India

    5 days ago

    atos background
    Technology / Internet
    Description

    Job Location : Chennai, Bangalore, Mumbai, Pune & Vadodara

    Experience : 9+ years

    Notice Period : Max 30 Days

    Job Description :

    Basis (WLM) The Operations Manager Workload Management is responsible for providing a service orchestration and automation platform to simplify our customers' IT operations.

    Simplify, in terms of compiling, defining, planning, managing and monitoring production workflows in their business applications.

    Your Tasks Co-responsibility for the correct execution of all tasks in the operation and control of the installed solutions (HW/SW) in the area of workload management.

    Independent setup of new Automic cluster systems on Windows and Linux platform. (Installation and configuration of Automic as a service.

    Configuration of customer clients, identifiers, agents etc) in a task area.

    Independent development and integration of Automic Automation via Call API, Java API or REST API interfaces and connection to applications.

    Integration of external tools via Automic API interfaces.

    Developing, implementing and deploying scenarios to integrate customer specific requirements.

    Independently perform complex maintenance and support work (change) within the scope of the work assignment and resolve very difficult faults and damage within the scope of his/her job responsibilities in compliance with the agreed contractual scope of work.

    Diagnosing and solving difficult software problems; in case of unsolved problems, initiating further escalation levels (3rd LeveL, PL, TSM, MIM team, customer if necessary)

    Creation of qualified error documents / protocols, forwarding to the 4th level and, if necessary, directly to the developers of the supplier Automic - Initiation, tracking and completion of CIP measures

    Adherence to the defined escalation levels and, if necessary, involvement of the relevant specialist departments - Creation and maintenance of highly technical documentation as part of the work task - Conducting service-related customer discussions

    Contact with suppliers both in regular operations and in incident, problem and change management - Performance analysis including the initiation of preventive measures - Qualified contact person for customers

    Collaboration in the conceptual design and control of difficult installations and pilots

    Responsibility for the creation and accuracy of generated reports for internal and external customers

    Provision of evaluations Automic for preparation and documentation of audits Your Qualifications - Bachelor or comparable

    Several years of professional experience

    Relevant professional experience in the areas of workload management and interface development

    Knowledge of common procedures, technologies and operating systems in the workload management environment (e.g. SAP, UNIX, Windows, SFTP, FTP, virtualization layers, etc.)

    Practical experience with a scheduling tool, ideally Automic / UC4

    Knowledge of running applications and frameworks as well as ITIL and project management

    Strong sense of service, a structured way of working and independent development of solution approaches - Confident demeanor, analytical skills, willingness to perform and high ability to work in a team

    - Technical leadership

    Very good written and spoken English skills are required - German welcome

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