Operations Associate - Delhi, India - Delhi Intl Airport Ltd

Delhi Intl Airport Ltd

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Date: 6 Nov 2023- Location: Delhi, IN- Company: Delhi Intl Airport Ltd
JOB PURPOSE:

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

Responsible for allocation of airport resources at Terminal 3, to assist shift manager in handling the concerned in the event of emergency involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety.

To assist shift Managers for implementation of special projects.

ORGANISATION CHART:

KEY ACCOUNTABILITIES:

Accountabilities

Key Performance Indicators

Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers.

No. of complaints / observations
On Time Performance of flights

Responsible for coordination with Air Traffic Control for updating of Expected Time of Arrival, Communication of Parking stand, change in runway usage, permission for shifting / towing of aircraft, high power engine run up etc., implementation of Low Visibility Procedures.

On Time Performance of flights

No. of complaints.
No adverse remark by any agency

To monitor the norms of Operation Management Development Agreement OMDA compliance, and other SOPs are as per the laid down AOCC process during shifts

No. of audits observations reported
No. of noncompliance.
No. of observations closed
No. of concerns in OMDA compliance

Notification in case of Emergencies - Assist the shift Manager in notification for any emergency (Bomb Threat, Local Stand By, Full Emergency, Fire) at the airport.

Complaint/adverse remark from Regulator/Stakeholders.

Ensure effective stakeholder (internal & external) coordination / Relationship for effective operation at the airport during shift

No. of interactions / meetings
No. of issues resolved

Responsible for dissemination of information, record keeping & reports preparation during shifts.

No of noncompliance observed
Required reports v/s actual
Accuracy of reports / MIS / log book

EXTERNAL INTERACTIONS:

External - Roles you need to interact with outside the organization to enable success in your day to day work

Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators in terms of operational requirements.

Govt. agencies (CISF/ATC): Coordination for operational requirements.

Medical Agencies:
Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground.

INTERNAL INTERACTIONS:

Shift Manager subordinates and peers within/outside the department.

FINANCIAL DIMENSIONS:

OTHER DIMENSIONS:

EDUCATION QUALIFICATIONS: