Key Account Manager - Goa, India - Delhivery

Delhivery Goa, India

6 days ago

Transportation / Logistics

Description

About the Company::

Delhivery is India's leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing, and technology services. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities.

Role: SME Key Account Manager

Position: Associate/Sr.Associate

Location - Goa

Responsibilities:

-Responsible for achieving revenue and volume growth targets for assigned accounts

Ensure Collectibles and Outstanding is within the agreed Credit Period

Develop and record business understanding of clients on CRM

Cross-Sell various VAS (Value Added Services) offered by Delhivery

Whatsapp NDR verification

Communication Module

Identification & execution of growth levers for volume and revenue growth

Managing Commercial expectations of clients within agreed margin guardrails

Operational levers like reducing RTO, ensuring high SLA

Establish Founder/Co-Founder level connections across the client portfolio

Identify reasons for any downtrend and record the next steps on CRM for execution

Cross-Sell Delhivery's Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border

Key Skills

1-2+ yrs previous experience in SME Account Management or Inside Sales

-Comfortable in callingOffice, and Excel - Use of Pivot Tables, vlookup, logic formulas

-Good communication skills - English & Hindi

-Data-oriented and Systematic approach

Good to have

-Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho

Previous experience in logistics

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