Customer Support Associate - Delhi, India - Acreaty Management Consultant Pvt Ltd

Acreaty Management Consultant Pvt Ltd
Acreaty Management Consultant Pvt Ltd
Verified Company
Delhi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Managing the customer support department's day-to-day functions.

  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.

Customer Support Manager Requirements:


  • High school diploma or equivalent.
  • Proven experience as a customer support specialist, preferably within a similar environment.
  • Thorough knowledge of legislation pertaining to consumer protection.
  • Prior experience in a managerial or supervisory role will be advantageous.
  • Topnotch oral, written, and interpersonal abilities.
  • Welldeveloped arbitration skills with the ability to remain impartial.
  • Affinity for multitasking with precision.
  • Capacity to accept and utilize constructive criticism.
  • Alignment with our company's values.

Salary:
₹20, ₹30,000.00 per month


Benefits:


  • Cell phone reimbursement

Schedule:

  • Morning shift

Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (required)

Language:


  • English (required)
  • Hindi (preferred)

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