Itg Ops - Chennai, India - BNP Paribas

BNP Paribas
BNP Paribas
Verified Company
Chennai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
ITG OPS - APP SUPPORT (


JOB NUMBER:
BNP024046)
- _


About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.

The Group ranks highly in its three core areas of activity:

Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients.

The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:


Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach.

With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.

India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group.

Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.


About Business line/Function:
Within BNP Paribas, Functions is responsible for activities For the Group Functions like Compliance, Vigilance, Risk Referential data etc.


Functions OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the Functions entity.


Therefore, Functions OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

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Job Title:
Application Production Support


Date:
Nov 2023


Department:

ITGP

Location:

Chennai


Business Line / Function:
Functions


Reports to:
- (Direct)_


ISPL ITG OPS

Grade:
(if applicable)
- (Functional)_

Functions OPS


Number of Direct Reports:

Directorship / Registration:
NA

Position Purpose

The Application Production Support team member for the Functions OPS team will be primarily responsible for following activities:

  • Application Incident Management
  • Application Request Fulfilment
  • Application Change implementation
The team's scope will be expanded in the future beyond the first set of described activities.

The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie :
Dynatrace, toolchain, etc).


Responsibilities

Direct Responsibilities
- o Incidents- o Requests- o Changes
  • Ensure that SLA targets are met for above activities
  • Handover to Paris teams if knowledge and skills are not available in ISPL
  • Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)
  • Initially work will be done on Non Prod environment followed by Prod access and activities

Contributing Responsibilities

  • Contribute to the knowledge transfer with Paris OPS teams
  • Contribute to the definition of procedures and processes necessary for the team
  • Help build team spirit and integrate into BNP Paribas culture
  • Contribute to incidents analysis and associated problem management
  • Contribute to the regular activity reporting and KPI calculation
  • Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
  • Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

  • Knowledge of ITIL
  • General IT infrastructure knowledge
  • Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
  • Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS and CFT
  • Experience with toolchains (Jenkins / gitlab)
  • Experience with system scripting
  • Experience with Service Now ticketing system
  • Familiarity with ControlM
  • Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
  • Familiarity with DevOps tools including Ansible & Python
  • Good written and spoken English
  • Measure and identify areas for improving Quality and overall Delivery
  • Able to communicate efficiently
  • Good Team Player

Specific Qualifications (if required)


Skills Referential

Behavioural Skills:
(Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills:
(Please select up to 5 skills)

Analytical Abil
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