International Bpo - Noida, India - Kenoxis Antivirus

Kenoxis Antivirus

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description

Roles and Responsibilities:

Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts.
Responsible for dealing with International Clients
Responsible for dealing with Clients Queries.
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problemsolving skills
Multitasking abilities
Patience when handling tough cases

Role:

International Voice Process / International BPO

Industry Type:
IT Company

Department:
Customer Service & Operations

Employment Type:
Full Time, Permanent

Role Category:
Voice / Blended / International Process

Education

UG:
Any Graduatate

Location:
Noida

Experience: 1- 2 years

Salary:
upto 5,00,000 per annum

Contact No:

Job Types:
Full-time, Regular / Permanent

Salary:
₹400, ₹500,000.00 per year

Benefits: