Customer Service Representative - Mumbai, India - JoulestoWatts Business Solutions Pvt Ltd

JoulestoWatts Business Solutions Pvt Ltd
JoulestoWatts Business Solutions Pvt Ltd
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job description:
International Voice Process.

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Freshers with good communication can apply
:

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under graduation is also fine.

Responsibilities:


  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction

  • Experience 0Months to 3 Years experience in Customer support (BPO)
  • Freshers
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3,00,000 Per Annum Monthly
-
25000 CTC:


  • Package
    4,80,000 Per Annum Monthly
-
40,000 CTC
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Transport : Two way cab facility (Pick up & Drop) Will be provided in free of cost:

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5 Days of working.

Salary:

₹25, ₹40,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Life insurance
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Navi Mumbai, Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Speak with the employer
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