Customer Service Assistant - Pune, India - Sailo Inc.

Sailo Inc.

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Sr. Customer Support Executive cum business developer - Job description

Key Accountabilities

Search potential boat owners in the required market.
Reaching out to them through the best mode of communication.
Getting them signed up
Maintaining a positive, empathetic, and professional attitude toward renters and boat owners at all times
Responding promptly to renters/boat owners inquiries
Communicating with renters/boat owners through various channels
Acknowledging and resolving renters/boat owners complaints
Knowing our products inside and out so that you can independently answer questions
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support

Qualifications/ Desired skills:

College degree in any area

2+ years of related experience

Highly organized and able to manage information and schedules in a fast-paced demanding environment

Great communication skills, attention to details

Good convincing power

Familiarity with CRM like Zendesk, Freshdesk, Zoho

Sales skills

Experience in travel and tourism industry, hospitality

Location:
Remote

Special requirements:
Availability to work US EST hours

Flexibility to work on any days of the week

Salary:
₹25, ₹45,000.00 per month

Benefits: