Executive-customer Service - Bengaluru, India - DP World

DP World
DP World
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key responsibilities

  • Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DPW & customer teams and tracked through to resolution.
  • Compiling, reviewing and actioning reporting suites for our key account customer and DPW business per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.
  • Carrier management includes tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
  • Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
  • Selfbilling includes compiling and managing all billing activities for all carrier and customer transactions.
  • Providing daily/weekly/monthly reporting suite from the DPW TMS system per required customer & carrier customised reporting requirements.
  • Participating in DPW control tower / customer projects.
  • Being the voice of the customer.
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