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Cochin

    Sr Customer Service Executive - Ernakulam, India - Tata Communications

    Tata Communications
    Tata Communications Ernakulam, India

    Found in: Talent IN C2 - 4 days ago

    Tata Communications background
    Description

    Purpose - Broad objective of the role

    Should have strong technical skills in the operation and maintenance of Fibre & transmission systems covering performance monitoring, troubleshooting, testing, hardware installation & inc etc.
    - Hands on experience in all kind of transmission equipment's and TMIS (OTDR, protocol analyser, optical power meter).
    - Provide 24x7 emergency call-outs to NOC and other teams for O&M activities in network

    Broad outline of the Role

  • The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
  • Vendor management, payments, and performance analysis.
  • Project initiation of newly awarded project, from BOQ and contract verifications to Mobilization of the resources.
  • Excellent communications skills, analytical problem solving, planning, organizing & documentation.
  • SLA/KPI achievements, quality targets achievements.
  • Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduate/Diploma in Engg with 0-4 years of experience
  • Knowledge / Skills


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