Bosm - Chennai - Vellore, India - Deutsche Bank

Deutsche Bank

Verified Company

Vellore, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title - Analyst**
Location - Chennai

Role Description:

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
Error Free Processing of transactions with in specified SLA's.
Ensure laid down processes are being followed; DB internal security standards are followed.

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities:

- _Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits). _
- _Timely, correct and acceptable response to all Business Banking customer queries. _
- _Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy. _
- _Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc. _
- _Ensure 100% Accuracy on checking the documents related to all the A2 Remittances. _
- _Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects. _
- _Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time. _
- _Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head

BB for closure of the same with in stipulated time.

_
- _Ensure accurate checking/processing of account opening documents. _
- _Effective service delivery by reducing customer turnaround time. _
- _Timely reverts on all the clearing referrals/exceptions. _
- _Ensure NIL operational losses / compensation to customer due to any operational issue. _
- _Ensure SRs are closed within stipulated time. _
- _Follow Complaint management procedures. Ensure correct and timely resolution of complaints. _
- _Ensure satisfactory compliance scores and implement audit recommendations. _
- _Any suspicious transaction/activity must immediately be reported to the supervising officer. _
- _Overall upkeep of the branch lobby as per clean desk policy standards. _
- _Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business _
- _Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management _
- _Structured service call for all the new to bank customers and qualified / non qualified customer base _

Your skills and experience:

- _Good Knowledge on the Trade Finance, Export, Import and related products and processes _
- _Experienced in the Business Banking products and processes _

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.