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Gurgaon

    Looking for Customer Care Specialist at Gurugram, Haryana, India - NIIT Limited

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    Full time
    Description

    Designation: Customer Care Specialist (US process)

    Job Location- Gurugram, Work from Office mode only

    Roles and Responsibilities of a Customer Care Specialist

    · Customer Service through calls

    · Ensure timely and accurate service delivery at defined productivity levels

    · Build client & domain knowledge to be able to deliver a resolution on the first conversation

    · Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

    · Maintain Internal Service Attendance & Accountability policies

    · Execute issue /query & Client level delivery quality on calls

    · Adhere to Customer resolution and ensure proper documentation &follow-up

    · Identify, share and support operational improvements

    Candidate's Eligibility:

    · Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)

    · Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)

    · Gap should not be more than 4 years after graduation

    · Undergraduates/ pursuing graduation are NOT eligible

    · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

    Work Experience:

    · Freshers and Experienced- 0-29 months

    · Excellent communication skills- Written and Verbal

    · Should be willing to work in night shifts (Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

    · Proficient in computer usage and Basic knowledge of MSOffice/ Excel

    Salary range:

    · 0 to 29 Months- 3.00 LPA to 3.5 LPA

    What we offer:

    · Defined career roadmap which offers growth opportunities

    · Performance-based incentive program (Depends on Process/Client Alignment)

    · Investment in talent development and skills enhancement

    · Work-life balance with a 5-day workweek

    · Collaborative environment with best-in-class professionals

    · Focus on colleague engagement and fun at work



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