Tele counsellor - Sany, India - HireBloc

Description

Overview:

The TeleCounsellor plays a crucial role in providing remote counseling andsupport to individuals in need. They are responsible for offeringempathetic guidance and mental health assistance through telephoneor online platforms. This role is integral in addressing variousemotional and psychological challenges faced byclients.

KeyResponsibilities:

• Conductingtelephone or virtual counseling sessions withclients.
• Providing emotional support andguidance to individuals in distress.
• Assessingclients mental health needs and developing personalized treatmentplans.
• Offering crisis intervention and suicideprevention services.
• Monitoring and documentingclients progress andinteractions.
• Collaborating with other mentalhealth professionals to ensure comprehensive care forclients.
• Implementing counseling techniques tofacilitate coping and problemsolvingskills.
• Referring clients to additional supportservices or resources whennecessary.
• Maintaining confidentiality andadhering to ethical and legalstandards.
• Participating in training andprofessional development opportunities to enhance counselingskills.

RequiredQualifications:

• Bachelors degree inPsychology Counseling or a relatedfield.
• Proven experience in counseling ormental health support roles.
• Strongunderstanding of mental health disorders and treatmentapproaches.
• Excellent communication and activelistening skills.
• Empathy and emotionalintelligence to connect with individuals indistress.
• Ability to remain calm and composedduring crisis situations.
• Knowledge oftelecounseling techniques and ethicalguidelines.
• Certification in counseling orrelated field is a plus.
• Proficiency in usingcounseling software and telecommunicationtools.
• Commitment to ongoing learning andprofessional development in the field of mentalhealth.

active listening,emotionalintelligence,communication,empathy