Customer Care Executive - Navi Mumbai, Maharashtra, India - Hiringlabs Business Solutions

Hiringlabs Business Solutions
Hiringlabs Business Solutions
Verified Company
Navi Mumbai, Maharashtra, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Overview:
The Customer Care Executive plays a crucial role in ensuring customer satisfaction and loyalty.

They are responsible for providing exceptional service to customers, addressing inquiries and concerns, and representing the company in a professional and positive manner.

Their role is pivotal in maintaining strong customer relationships and contributing to the overall success of the organization.


Key Responsibilities:

  • Responding to customer inquiries via phone
  • Resolving customer complaints and issues
  • Providing information about products and services
  • Processing orders, modifications, and escalations
  • Building rapport and establishing positive relationships with customers
  • Documenting customer interactions and transactions
  • Collaborating with other departments to ensure timely resolution of customer queries
  • Identifying and escalating priority issues to the appropriate channels
  • Meeting and exceeding customer satisfaction goals
  • Adhering to company policies and procedures

Required Qualifications:

  • High school diploma or equivalent
  • Prior experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to empathize and understand customer needs
  • Strong problemsolving abilities
  • Proficiency in using customer service software and CRM systems
  • Ability to multitask and prioritize in a fastpaced environment
  • Flexibility and adaptability to handle various customer situations
  • Positive attitude and a passion for helping others
  • Ability to work effectively in a team as well as independently
  • Willingness to work flexible shifts including weekends and holidays
  • Good typing and data entry skills
  • Proactive and resourceful approach to customer care
  • Knowledge of customer service principles and practices
  • Attention to detail and accuracy in all interactions

Salary:
₹9, ₹25,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (required)
  • English (required)

Ability to Commute:

  • Navi Mumbai, Maharashtra (required)

Ability to Relocate:

  • Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location:
In person


Speak with the employer
More jobs from Hiringlabs Business Solutions
See all jobs of Hiringlabs Business Solutions