Operations Associate - New Delhi, India - Uqudo

Description

Title:
Operations Associate


Function:
Operations


Reporting to:

COO

Location:
Dubai, United Arab Emirates (Hybrid/Remote)


Job Type:
Permanent/Full time/Fully Remote


Why Uqudo?
We are a leading, multi-award winning, Identity Access Management Start Up.

Uqudo was born with a mission to rid the digital world of fraudulent identities. We aim to instil trust in digital transactions where interactions are essentially anonymous.

Founded by a team of identity experts, uqudo has a long heritage of delivering large-scale, high-quality projects with success stories in digital federal national identity programs, national driving licence systems, and national electronic passport programs.

As a natural progression of these successes, uqudo has reinvented itself as an intelligent AI-based identity layer that's future-proof, dynamic, and secure.

Our talented and diverse workforce spans 18 nationalities across 7 countries, with all of our opportunities offered as either fully remote or with hybrid working flexibility.

What do we Value?
Trust is at the centre of our mission, our product, and our culture.

We are honest and transparent in all of our interactions, with our customers, and with each other. And we trust our employees to make good decisions for themselves and for uqudo.

We care - more - always - about each other, our customers, and our community.

We encourage all of our employees to achieve and maintain their version of excellence through an empowering management culture.


The Position:


Key Responsibilities:


Operational Excellence

• Collaborate with crossfunctional teams to identify process improvement opportunities and develop and implement standardised processes.
• Work with key stakeholders from each department to prepare documentation to give clear alignment, transparency and visibility of company processes.
• Develop and deliver training to employees to ensure that they are equipped with the necessary skills to perform their job responsibilities effectively.
• Work with stakeholders to ensure that operational changes are communicated and implemented effectively.
• Work with our business intelligence team to create systems and dashboards to visualise KPIs.
• Connect the various software tools that make up our operational stack to create an automated enterprise architecture to increase operational efficiency.
• Analyse data and performance metrics to identify areas of inefficiency and develop strategies for improvement.
• Conduct root cause analysis to identify the underlying causes of issues and develop solutions to address them.

Coverage & Capabilities

• Support the Coverage and Capabilities with our geographical expansion.
• Acquire identity document samples.
• Conduct desktop research with data integration partners.
• Maintain the Coverage & Capabilities Airtable where we store and visualise our capabilities.

You should have:

• Bachelor's degree in Business, Engineering, or a related field.
• 2+ years of experience in operations or process improvement.
• Highly experienced in the use of operational and marketing SaaS tools such, Airtable, Hubspot, Trello, Miro, Coda and Xero.
• Highly experienced in data flow automation using tools such as Zapier and Make.
• Experienced in Microsoft Excel and Google Sheets.
• Strong analytical skills and the ability to use data to drive decisionmaking.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.

What else will we look for?

You should be able to take initiative and possess the ability to work both autonomously and in a close-knit team environment, have a strong work ethic, and desire to succeed.

Be passionate about process improvement and operational excellence.

You should have excellent communication skills, with the ability to effectively communicate with stakeholders at all levels of the organisation, along with strong problem-solving skills, and the ability to identify and address complex problems.

Experience working in a regulated environment will also be beneficial.

Uqudo is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, colour, religion, gender, sexual orientation, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

Salary:
From ₹65,000.00 per month


Application Question(s):

• How many years of using multiple SaaS tools do you have, such as Airtable, Coda, Miro, Hubspot?
• Are you experienced in data flow automation using tools such as Zapier and Make?

Experience:

- operations: 2 years (required)


Language:

• English (required)