Servicenow Administrator - Hyderabad, India - Rimini Street, Inc.

Description

Job Description:

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek an ServiceNow Administrator, Hyderabad, India
Rimini Street views all employees as partners, and is committed to providing an exciting, participatory, and team-oriented work environment.

In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary
***
Essential Duties & Responsibilities

• Configure ServiceNow for Customer Service Portal, Incident, Problem, Change management, Asset Management, Configuration Management and Service Catalog.
• Create and configure business rules, UI policies, UI actions, UI pages, client scripts, and ACLs.
• Monitor usage, health and overall compliance of ServiceNow
• Coordinating with IT Change Management to migrate update sets between ServiceNow environments
• Actively collaborates with other teammates to perform code reviews, discuss new developments and projects.
• Enhance data integrity through effective design, maintenance and security practices.

Additional Duties & Responsibilities

• Other job related duties and responsibilities may be assigned from time to time.

Qualifications/Skills/Experience:

Minimal Qualifications and Education
Bachelor Degree in Computer Science or related field or equivalent experience.


Experience

• 7 Years of experience with ServiceNow platform in the areas of configuration, design, development, implementation, administration, and support.

Skills

• Ability to manage multiple priorities efficiently and effectively
• Experience with Agile methodologies (Scrum, Kanban)
• Strong documentation and training skills
• Strong communication skills
• Strong creative problem solving skills

Desired Qualifications

• Certification in ServiceNow Administration
• Thorough understanding of Customer support/ITIL/ITSM processes

Company Description:

Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase.

With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service.

Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

We're building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing.

A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Be Treated Like the Best

• Rimini Street hires only the best and provides the compensation, bonus and benefit programs appropriate for proven topperforming professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, highquality deliverables and an unparalleled client experience
• No bureaucracy, thousandpage rule books or politics — just everyone working together to build a great company through service excellence and client success
• Work hard, play hard environment
• Rimini Street is a group of hardworking professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
• We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
• All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

• Trading on Nasdaq under ticker symbol RMNI since October 201
• Added to the US Russell 2000 Index in 201
• Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
• Annual 2021 financial results of $326.8 million, up 16.3% year over year
• Fiscal year operating cash flow of $42.1 million, up 107% year over year
• Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company's continued investment in optimiz