Customer Support Associate - Mumbai, Maharashtra, India - Elevate K-12

Elevate K-12
Elevate K-12
Verified Company
Mumbai, Maharashtra, India

3 weeks ago

Deepika Kaur

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Deepika Kaur

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Description

Who we are:

We live the mission of Elevate K-12, and we're getting better each day, if all of this sounds exciting to you - We want to hear from you


Position Overview:

***In pursuit of this goal, we are looking for Customer Support Executive to join our technical team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you


Key Responsibilities:


  • Collaborate with the team and external stakeholders in the US and India to understand and resolve issues
  • Handle technical and nontechnical support queries and accordingly resolves issues
  • Triage and direct issues to appropriate stakeholders when needed
  • Tie up complex technical problems for the Developers to fix when needed
  • Provide real time solutions related to software, networking, servers issues
  • Create guides and tools based on issues solved that can be given to operations and or clients to triage future similar issues

Qualifications:


  • Between 1 years to 3 years professional experience from voice &/or Chat process.
  • Should have excellent verbal and written communication skills.
  • Should have knowledge in troubleshooting problems like platform issues, delivery issues, manage multiple live chats from the clients
  • Should have sound knowledge of hardware & software
  • Should have basic MS Excel & MS Word knowledge


  • Qualification

  • Graduate
  • Willing to work in night shifts. Working window between 5 pm 4 am

Be Part Of Our Story:

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission.

Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

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