Vice President - Gurugram - Talent Toppers

    Talent Toppers
    Talent Toppers Gurugram

    11 hours ago

    ₹5,000,000 - ₹15,000,000 (INR) per year *
    Description

    Experience - 15+ Years

    The Vice President – AIOps and System Reliability Engineering is a visionary technology leader responsible for driving the strategy, automation, and transformation of the enterprise IT operations landscape.

    · Strategic & Autonomous Operations Leadership

    o Define and execute a long-term strategy for Agentic AI, autonomous operations, and AI driven service management.

    o Build and operationalize an enterprise-wide framework for Autonomous IT Operations (AIOps), ensuring seamless integration with infrastructure, cloud, and SRE functions.

    o Lead the implementation of AI agents, decisioning engines, and self-healing automation across service operations.

    · Operational Excellence & Automation Transformation

    o Achieve 100% elimination of L1 support through predictive automation, intelligent routing, and autonomous resolution workflows.

    o Deliver 50% reduction in L2 support workload through AI based diagnostics, automated remediations, and knowledge orchestration.

    o Oversee implementation of AI driven monitoring, anomaly detection, auto triaging, and automated incident remediation.

    o Optimize IT operations through AIOps, observability platforms, and closed loop automation.

    · Infrastructure Engineering & SRE Leadership

    o Oversee all DC/DR operations including servers, storage, databases, networking, and hybrid cloud infrastructure.

    Innovation & Technology Modernization

    o Identify, evaluate, and implement emerging technologies including Agentic AI, GenAI copilots, predictive operations, and advanced automation frameworks.

    o Lead modernization of CI/CD, IaC, and DevSecOps with embedded AI and smart orchestration.

    o Build a center of excellence for autonomous operations and AI first service engineering.

    · Incident, Problem & Change Management Automation

    o Deploy automated playbooks, AI guided root cause analysis, and recommendation engines.

    o Implement self-service and conversational AI capabilities across ITSM platforms.

    o Ensure proactive detection (MTTD < 5 minutes) and rapid recovery (MTTR < 1 hour) through automation.

    · People & Vendor Leadership

    o Lead and mentor engineering, SRE, and automation teams with a strong culture of innovation and accountability.

    Required Skills & Experience:

    · Bachelor's degree in engineering, Computer Science, or related field (B.E./BTech preferred).

    · 15+ years of progressive experience in infrastructure engineering, SRE, DevOps, and IT operations automation.

    · Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks.

    · Proven background in large scale IT modernization, observability, and reliability engineering.

    · Expertise in cloud operations (AWS/Azure/OCI), Kubernetes, container orchestration, and IaC.

    · Deep understanding of AI/ML, automation platforms, scripting (Python/Shell), and integration pipelines.

    · Experience with ITSM platforms, incident automation, and workflow orchestration (ServiceNow preferred).

    · Strong leadership capabilities with experience in driving major automation transformations.

    · Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks.

    · Proven expertise in managing large-scale, distributed systems with a focus on scalability, reliability, and security.

    * This salary range is an estimation made by beBee
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