CRM Executive - New Delhi, India - Wisechamps Education Pvt Ltd

Wisechamps Education Pvt Ltd

Verified Company

New Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles & Resposbilities-

Planning CRM strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.
Answering customer queries and dealing with complaints.
Implementing strategies to test the various forms of marketing developed by your team.
Liaising with other departments to create a CRM strategy that works across the board.

Requirment-

The ability to meet tight deadlines and outstanding time management skills.
Teamworkingand leadership skills; you'll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stay on top of the administration side of things.
Excellent communication skillsas you must speak with clients, employees, and customers.
Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
Top quality analytical skills.

A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

Skills-