Technical support - Hyderabad / Secunderabad, Telangana - Axis Services

    Axis Services
    Axis Services Hyderabad / Secunderabad, Telangana

    1 day ago

    Full time ₹300,000 - ₹800,000 (INR) per year *
    Description

    Key Responsibilities:

    • Handle customer queries via phone, email, and chat, providing technical assistance and product support.
    • Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
    • Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
    • Log and update customer interaction details accurately in CRM/support tools.
    • Meet defined SLAs for response time, resolution, and customer satisfaction.
    • Educate customers on product features, usage tips, and best practices.
    • Collaborate with other teams (development, sales, QA) to improve service quality.

    Skills & Qualifications:

    • Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent).
    • Strong communication skills in English (spoken and written) with a clear accent.
    • Basic technical knowledge of computers, mobile devices, software applications, and networking concepts.
    • Problem-solving attitude and patience in dealing with customers.
    • Ability to multitask and use CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira).
    • Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome.

    Soft Skills:

    • Empathy and active listening
    • Clear and effective communication
    • Time management and multitasking
    • Adaptability to changing processes and tools
    * This salary range is an estimation made by beBee
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