Cloud Support Eng I - Bengaluru, India - AWS India - Karnataka

AWS India - Karnataka

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.

Requires minimum of 3+ yrs experience in relevant technical position
Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
Strong Unix/Linux or Windows system administration skills.
Knowledge of filesystem, block and object storage.
Knowledge of Storage architectures and backup/DR strategies

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

A day in the life
Every day will bring new and exciting challenges on the job while you:

Learn and use ground breaking technologies.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve supportrelated processes and our customers' technical support experience.
Write tutorials, howto videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

About the team
First and foremost this is a customer support role - in The Cloud.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

As we operate on a follow-the-sun model, with AWS Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role.

AWS Support Engineering is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

Bangalore, KA, IND

Understanding of Content Delivery Networks
Experience troubleshooting filesystem, block and object storage
Experience with scripting (i.e. bash, Python, PowerShell etc.)
Detailed knowledge of storage protocols: iSCSI, NFS, SMB
Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig, Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)
Experience with Cloud architecture patterns and distributed computing concepts
Messaging and Queueing experience
Experience working with REST API based services
Exposure to OS and networking security concepts and standard methodologies