Service Now Admin - Hyderabad, India - UST

UST
UST
Verified Company
Hyderabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

PRIMARY DUTIES AND RESPONSIBILITES

  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes
  • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
  • Develop systems integrations and process automation
  • Configure and maintain SLA, catalog items and their associated workflows
  • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

SKILLS AND QUALIFICATIONS

  • ServiceNow System Admin certification (admin or higher)
  • Experience in IT service management, ITIL certification preferred
  • Exceptional customer service skills
  • Applies standard methodology, techniques, procedures, and criteria
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
  • 35 years' experience with ServiceNow administration
  • Uptodate knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
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