Guest Relation Executive - Nashik, India - The SSK Solitaire Hotel & Banquets

Description

Job Title:
Guest Relations Executive


Reports To:
Front Office Manager


Job Overview:

As a Guest Relations Executive, you will be responsible for ensuring a positive and memorable experience for guests during their stay at the hotel.

You will handle guest inquiries, complaints, and requests while providing excellent customer service and maintaining a professional and welcoming atmosphere.

Key Responsibilities:

Guest Service:

Provide exceptional guest service by greeting and welcoming guests, addressing their inquiries, and assisting with check-in and check-out procedures.

Complaint Resolution:

Handle guest complaints and concerns promptly and effectively, ensuring that appropriate actions are taken to resolve issues and maintain guest satisfaction.

Guest Relations:

Build strong relationships with guests by anticipating their needs, responding to their requests, and ensuring their comfort and satisfaction throughout their stay.

Communication:
Communicate effectively with guests, colleagues, and other departments to ensure a seamless guest experience. Provide accurate information about hotel facilities, services, and local attractions.

Guest Feedback:
Collect guest feedback through surveys, direct communication, and other feedback channels. Use the feedback to identify areas for improvement and implement appropriate actions.

VIP Guests:
Identify VIP and repeat guests and provide personalized services to enhance their experience. Coordinate special requests, amenities, and preferences for VIP guests.

Upselling:
Promote hotel amenities, services, and packages to guests, aiming to enhance their stay and increase revenue.

Coordination:
Collaborate with other departments such as housekeeping, reservations, and F&B to ensure smooth operations and meet guest expectations.

Guest Safety:
Adhere to hotel policies and procedures regarding guest safety and security, ensuring guest confidentiality and privacy.

Administration:
Maintain accurate guest records, reservation information, and relevant documentation. Prepare reports and participate in departmental meetings as required.


Qualifications and Skills:

• Bachelor's degree in hospitality management or a related field is preferred.
• Previous experience in a similar role within the hospitality industry is desirable.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Strong problemsolving and conflict resolution abilities.
• Ability to multitask and handle pressure in a fastpaced environment.
• Attention to detail and a commitment to delivering highquality service.
• Proficient in using hotel management systems and other relevant software.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹8, ₹14,999.00 per month


Benefits:

• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

• Guest relations (preferred)

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