Business Operations Associate - Gurgaon, India - NTT Data Services
Description
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions.
The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives.
The CMS OrganizationBusiness Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
Responsibilities:
- The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
- Resource who has elementary process/business knowledge and/or experience with OrdertoCash processes
- Responsible for low complexity account operations tracking, process compliance activities and repeatable administrative actions with mínimal coordination or ambiguity related to the process areas
- Someone with analytical bent of mind who can work on providing continuous improvement ideas
- Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
Technical Skills
- Working knowledge of MS office suite (MS Excel, MS outlook etc)
- Ability to use computer systems effectively
Functional Skills
- Graduate/Master in Finance with 06 months years of experience (for Associate) and 6 months 2years (for Sr. Associate) in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
- Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
- 02 years of Operations or Backoffice Support Services background is preferred
- Strong communication (verbal and written) & analytical skills and the ability to understand business process
Management Skills
- Selfmanaged individual who can effectively follow the established process and ensure quality of deliverables and optimize results
- Flexible to business requirements
- Coordinate with internal resources and stakeholders for the flawless execution of work
- Effectively communicating your insights and plans to crossfunctional team members and management
- Monitoring deliverables and ensuring timely completion of change requests/requirements
- Maintaining SLAs and resolving issues within SLA
Job Segment:
ERP, SAP, Technology
More jobs from NTT Data Services
-
Technical Solutions Architecture Specialist Advisor
Bengaluru, India - 1 week ago
-
Business Sys. Analysis Senior Analyst
Coimbatore, India - 1 week ago
-
Medical Recs Coding
Coimbatore, India - 3 weeks ago
-
Industry Consulting Sr. Manager
Pune, India - 6 days ago
-
F&A Operations Processing Senior Rep
Chennai, India - 3 weeks ago
-
Scrum Master
Chennai, India - 1 week ago