Customer Care Executive - Chandigarh, India - ESS Global P

ESS Global P
ESS Global P
Verified Company
Chandigarh, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role and Responsibilities:

  • Develop objectives for the call center's daytoday activities
  • Conduct effective resource planning to maximize the productivity of resources (people,
technology etc.)

  • Collect and analyze callcenter statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, callwaiting time etc.)
  • Prepare reports for different departments or upper management
  • Reaching potential or existing clients to advice them about the services or administration
utilizing pre-defined scripts.

  • Posing questions to comprehend client necessities.

Salary:
₹10, ₹25,455.56 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

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