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Chandigarh

    State Enterprise Care Lead - Chandigarh, India - Jio

    Jio
    Jio Chandigarh, India

    1 day ago

    JIO background
    Telecommunications
    Description

    We at Jio are hiring for State Enterprise Care Lead -DGM Sales - Chandigarh, India

    Key requirements are

    1. Graduation or Master in Business Administration

    2. Experience of 12-15 years

    Job Description

    1. Implement & govern delivery of Service Managers & other support, systems for respective geography
    2. Execute process for troubleshooting, complaint management &,escalations at accounts
    3. Performance monitoring and management to meet service SLAs for, support
    4. Own RCA & RCF for state level delivery failures
    5. Continuous improvement in processes for better customer & site-owner, experience
    6. Identify and drive systematic improvement plans to provide uniform, service experience
    7. Deploy field operational processes and policies related to services, and drive SLA & delivery through field support team
    8. Effective liaison with CFT - Sales, Networks, FSA, B&P functions and, other geography and business teams
    9. Drive self care penetration and reduction of calls at BSS
    10. Own the process & legal compliance at state
    11. Delivery of national programs & projects
    12. Own account communication, including vernacular scripts creation and, execution
    13. Training & Development activities for team

    Skills and Competencies

    1. Analytical and problem solving ability
    2. Process orientation
    3. Interpersonal and relationship skills
    4. Action Orientation
    5. Process execution management
    6. Interpersonal and relationship skills
    7. Action Orientation
    8. Business Alignment
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