Genesys PureEngage - Mumbai, India - LTIMindtree

Description

Job Description

Genesys Pure Engage Production Support L2 L3Hands on experience on Genesys Framework 8 x GVP Inbound Outbound SIP eServices eMail Chat URS ORS Routing GMS – Callback Reporting Infomart and WebPulse Work Force Management WFM Spotlight etcExperienced in handling MS SQL Oracle database from Genesys standpointExperienced on managing Genesys platform on Win Servers and Linux 8 9Expertise in ITIL process – Incident Management Problem Investigation RCA Change Management – Implementing Production Changes Service Fulfillment etcSystem Life Cycle Management Platform Upgrades System Migrations and Third Party Integrations Vulnerability Checks etc Coordination with developers venders other support functions and business stakeholders etcOncall Support 24x7 on rotational basisGood CommunicationExcellent analytical and problem solving skillReady to work from office

LTIMindtree is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law.