Customer Care Officer - Pune, India - OneApply By Gyanberry

OneApply By Gyanberry

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About us -
About the role

Responsibilities

Catering to customer phone calls and diverting the call to the relevant departments
Onboarding team for a more advanced form of query resolution
Fixing appointments based on the availability of customers(Students and Parents)
Interacting with customers to ensure they have a desirable and shareable experience
Coordinate with other departments such as Onboarding, admissions, and operations to ensure a seamless customer experience and address any issues or concerns.
Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
Use popular CRM systems to manage and nurture student leads as well as collaborate with colleagues
Go the extra mile to engage students/parents by building sustainable relationships of trust through open and interactive communication
Schedule and conduct phone discussions and office meetings to accurately convey course / program information ensuring that each students' needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.

Essential requirements:

Educated to at least bachelor's degree level or equivalent and MBA degree (if applicable will be a plus)

Highly fluent in spoken and written English

Outstanding communication skills

Excellent planning and multitasking skills

Passion for working with students

Problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment.

Strong IT skills - Microsoft Office suite, CRM systems.

Job Types:
Full-time, Permanent

Salary:
₹20, ₹40,000.00 per month

Supplemental pay types: