Front Office Executive - Hyderabad, India - Appstacklabs

Description

Front Office Executive

• Responsible for ensuring exceptional guest experiences
• Serve as face of the hotel, delivering outstanding customer service.
• Primary goal will be to create positive impression, contributing to overall customer satisfaction.
• Greet guests/customers upon arrival, ensure a friendly atmosphere.
• Provide information about facilities, services and local attractions.
• Assist guests with checkin and checkout procedures including reservations and payment procedures.
• Address inquiries, concerns and complaints professionally.
• Offer personalized assistance including arranging transportation, restaurant reservations and providing recommendations.
• Coordinate with housekeeping/maintenance staff to fulfill guest requests and resolve issues.
• Maintain clean and presentable front desk area.
• Handling administrative tasks like clerical duties, accurate guest records, update reservation systems, distribute daily reports including occupancy rates and guest arrivals
• Handling cash transactions and maintain a balanced cash drawer. Assist in preparation of invoices, billing statements etc.,
• Collaborate with other departments to ensure seamless guest experiences. Communicate effectively with colleagues to relay important information and resolve issues. Participate in staff meetings and training sessions.

Qualificaiton
High school diploma or equivalent bachelor's degree in hospitality or related field is a plus.

Experience - Preferred in a similar role, preferably in hospital industry.

Excellent interpersonal and communication skills with the ability to interact effectively with guests.

Strong organizational and multitasking abilities. Proficient in using hotel management software and Microsoft Office Suite.


Job Types:
Full-time, Freelance


Salary:
From ₹15,000.00 per month


Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:

• Diploma (preferred)

Experience:

• 13 (preferred)

Language:

• Telugu, English, Hindi (preferred)
• English (preferred)

Speak with the employer