Us Customer Service - Secunderabad, India - CLOUDBERG TEC

Description

Are you looking for a recruiting career that offers uncapped earning potential, an award-winning culture, and leadership opportunities? Come make an impact at CloudBerg Tec





NOTE:
(REQUIRED) Excellent communication and listening skills with good command over the English language.
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Must comfortable to work for U.S. Shifts._
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INITIAL REMOTE-Must have own machine for remote start_


Responsibilities

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be wellread on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

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Must have own Laptop or PC for remote start and quite environment, Hybrid in future

• NO EXCEPTIONS.

_


Requirements:

• Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customeroriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.
• Accelerate bench sales numbers and build CloudBerg brand with the vendor community.

Duties

• Be the forefront evangelist to ideate, communicate, and implement transformative ideas to improve and accelerate IT staffing sales and build the CloudBerg brand.
• Monitor the consultant's project marketing activity regularly and implement custom ways to accelerate the staffing sales.
• Develop, maintain and grow the business from our existing and new client relationships to supplement our sales capabilities.
• Generate sales pipeline to pursue target and cold accounts by developing and executing sales plan that include outbound sales communication, identifying client needs, and presenting our services.

Salary:
₹12, ₹22,132.51 per month


Schedule:

• Monday to Friday
• Night shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Secunderabad, Medchal Malkajgiri , Telangana: Reliably commute or planning to relocate before starting work (required)

Education:

• Secondary(10th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (preferred)
• Hindi (preferred)

Expected Start Date: 12/09/2023