Customer Support Executive - Delhi, India - Dromen & Co
1 week ago
Description
We are looking for a qualified _Female Customer Support Executive_. You will create policies and procedures and oversee the customer service provided by the team.
The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
FLUENT IN ENGLISH
Customer Support Executive Responsibilities:
- Manage large amounts of incoming & outgoing phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
Customer Support Executive Requirements:
- Strong phone contact handling skills and active listening
- A bachelor's degree in administration or related field.
- A minimum of 1 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
Job Types:
Full-time, Regular / Permanent
Salary:
₹18, ₹22,000.00 per month
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
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