Call Centre Incharge - Ahmedabad, India - AVITA Health Services Pvt Ltd
Description
Requirements and skills
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (costeffectiveness, costbenefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problemsolving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
- Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
Schedule:
- Day shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- tele sales (preferred)
- Technical support (preferred)
Language:
- Hindi (preferred)
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