Executive, Cs Hub - Bengaluru, India - Capillary Technologies

Capillary Technologies

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management

Job responsibilities include but are not limited to:
Leverage product expertise and technical knowledge to delight customers.
Work closely with Engineering and Product and Customer Success teams to solve customer problem statement
Handle customer service requests over ticketing system
Provide technical support and training to clients
Drive the onboarding of customers with Capillary products
Share analytics, insights and best practices with customers.
Contribute to creating online support documentation which helps other sub functions to manage customers.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Required Skills:

Active listening and extremely empathetic
Customer orientation and ability to adapt to different types of customers
Excellent understanding and communication skills(especially written)
Self starter, motivated, works with little or no supervision
Ability to multitask and manage time effectively
Postgraduate with preferably 12 years of experience in customer support, account management experience or client servicing

Job Requirement

Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management
Job responsibilities include but are not limited to:
Leverage product expertise and technical knowledge to delight customers.
Work closely with Engineering and Product and Customer Success teams to solve customer problem statement
Handle customer service requests over ticketing system
Provide technical support and training to clients
Drive the onboarding of customers with Capillary products
Share analytics, insights and best practices with customers.
Contribute to creating online support documentation which helps other sub functions to manage customers.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Required Skills:

Active listening and extremely empathetic
Customer orientation and ability to adapt to different types of customers
Excellent understanding and communication skills(especially written)
Self starter, motivated, works with little or no supervision
Ability to multitask and manage time effectively
Postgraduate with preferably 12 years of experience in customer support, account management experience or client servicing