Noc Monitoring - Chennai, India - CBTS

CBTS
CBTS
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Essential Functions


Location:
India

  • Alarm surveillance and response to Network Element events, including:
  • Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)


  • SS

  • AIN


  • NG91

  • Central Office/Customer Transport events
  • Access network (DSLAMs, GPON OLTs)
  • Video network
  • Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
  • Tracking and monitoring maintenance performance and the impact on other processes
  • Monitor and respond to CBT Security alarms using the Pegasys Security support system
  • Monitor and respond to fire alarm system and building maintenance alarms
  • Monitor ticket status and update logsheets daily
  • Monitoring and following up on closed work items
  • Respond to Network System outages and Emergency service conditions by following established procedures/protocols
  • Effectively multitasks to achieve specific measurable goals toward productivity and quality
  • May be required to assist with the primary duties of other NOC profile
  • May be required to cross train others
  • Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
Experience/Background

6 to 7 years of experience

Work Environment

  • Work location: Network Operations Center
  • Work performed in a teamoriented customer focused environment
  • Normal tours of 8 hours; facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends and holidays
  • High volume, detail oriented environment
  • Size of office and work group varies depending on location
  • May be required to work independently with mínimal supervision
Supervisory Responsibilities

No Supervisory Responsibility
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