L2 Support Engineer - Hyderabad / Secunderabad, Telangana, India - People Prime Worldwide

    People Prime Worldwide
    People Prime Worldwide Hyderabad / Secunderabad, Telangana, India

    1 day ago

    Full time
    Description

    Title : L2 Support Engineer ( .NET./ Cobol (AS400)/ C++)

    Location: HYD/ Pune

    Duration: Full Time

    Experience: 3 to 6yrs

    About the Company

    Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

    Job Description

    Experience : 3+ years


    • Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.


    • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.


    • Monitor application performance and system health, identifying and addressing potential issues proactively.


    • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.


    • Perform root cause analysis for recurring issues and implement permanent solutions.


    • Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.


    • Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.


    • Participate in on-call rotation to provide 24 7 support for critical applications.


    • Communicate effectively with users, providing updates on issue resolution and system status.


    • Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.


    • Strong understanding of Object based programming.


    • Excellent problem-solving skills and the ability to work under pressure.


    • Strong communication skills, both written and verbal.


    • Ability to work independently and as part of a team.


    • Willingness to participate in on-call support rotation

    Preferred Skills:

    Knowledge of ITIL framework and incident management processes.

    Familiarity with automation tools and techniques to streamline support processes.

    Previous experience in a financial or technology-driven environment.


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L2 support engineer