IT Helpdesk - Gurugram, Haryana, India - Virtusa

Virtusa

Verified Company

Gurugram, Haryana, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

IT helpdesk

Job Description:

Provides IT support to internal users. Should be comfortable interacting with international customers in English language. The profile requires working extensilvely with computers and head phones to take inbound / outbound calls. Will be part of a global support operations group virtual team with peers from major Bechtel offices globally.

Position Duties/Responsibilities

Ticket monitoring and Remote support

Windows troubleshooting

Performs activities such as Network Account Password reset and Unlock; Security Token PIN reset, adding

Creates and Manages User accounts

Coordinates with users and support team(s) and schedules Account/Network resource migration

Creates proper documentation using ServiceNow ticketing tool

Tracking of issues and solutions; resolving or routing; escalating where appropriate

Ensures seamless shift hand-over

Performs other special projects as assigned

Required Basic Qualifications & Skills

Bachelors Degree in any stream

2+ years of experience in the field of IT support

Excellent customer service skills and team player are must

Experience with Service Now ticketing tool is desirable.

Must have exceptional oral and written communication skills

Ability to document properly in written format in a timely manner.

Must have the ability to work in a demanding environment with multiple priorities.

Rotating weekend work will be necessary in order to support a 24x7 global delivery model.

Mandatory skills:
Windows Troubleshooting
Office 365
Active Directory

About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody.

When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential:
it all comes together at Virtusa.

We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.