Customer Care Executive - Hyderabad, India - L-MAN SERVICES PRIVATE LIMITED

L-MAN SERVICES PRIVATE LIMITED
L-MAN SERVICES PRIVATE LIMITED
Verified Company
Hyderabad, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

Job description

Customer Support Executive - Begumpet


We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.


To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.


Responsibilities

Customer Service Responsibilities list:


  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Computer skills.
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma

Note:
Hindi, English and Telugu(Fluent) and add on language Kannada


Salary:

Freshers -Rs12,000 - Rs15,000


Experienced:
Negotiable(Maximum 20,000)

Regards

Praveen - HR Manager

L-Man Services Pvt Ltd.


Job Types:
Full-time, Fresher


Salary:

₹10, ₹12,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Hyderabad, Telangana (preferred)

Ability to Relocate:

  • Hyderabad, Telangana: Relocate before starting work (preferred)
*Speak with the employer*
Job Types: Full-time, Permanent


Salary:

₹12, ₹20,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi, Telugu (preferred)
  • English, Kanada, Tamil, Maliyalam (preferred)

Ability to Commute:

  • Hyderabad, Telangana (preferred)

Ability to Relocate:

  • Hyderabad, Telangana: Relocate before starting work (preferred)

Speak with the employer
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