Junior Client Cordinator - Mumbai, India - MindEye Creative

MindEye Creative

Verified Company

Mumbai, India

15 hours ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us:

We are a team of strategists, designers, and technologists who share a passion for coming up with progressive ideas, and translating them into engaging, intelligent, and innovative user experiences.

For over 15 years, we have created innovative branding, creative and digital solutions for both global and local brands.

Our ideas combine intuitive designs with state-of-the-art product experiences, putting the client's goals first, and ensuring the success of their market presence.

Responsibilities:

Ensuring a positive and professional client service experience.
Directing client jobs to relevant departments in a timely manner.
Providing clients with technical assistance on products and services.
Expediting serious issues to management toward prompt resolution.
Building positive client relations by checking in regularly and following up on active processes.
Maintaining client records and documenting processes.
Identifying potential client services concerns and facilitating proactive intervention steps.
Keeping track of emerging trends in client services.
Recommending service improvements based on client services feedback.

Requirement:

Graduate.
Certification in customer relations, customer services, or similar would be advantageous.
23 years of experience in client services, sales, or a similar role.
Proficiency in CRM software, such as Clickup, ZOHO and HubSpot.
Exceptional ability in providing professional, efficient, and friendly client services.
Ability to coordinate with other departments on clientrelated matters.
Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
Ability to keep updated on new developments in the field of client services.
Excellent Communication skills, interpersonal and recordkeeping skills.

Salary:
₹300, ₹360,000.00 per year

Schedule:

Day shift

Application Question(s):

What is your last/current CTC?
What is your expected CTC?
What is your notice period duration ?
Can you commute to Mumbai
Lower Parel ?
The shift timings are from 7:00 am to 4:00 PM, are you comfortable ?
How many years of relevant experience do you have as a Junior Client Coordinator ?

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