Junior Executive-guest Relations - Bhubaneshwar, India - Malabar Group

Malabar Group

Verified Company

Bhubaneshwar, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Code

MGD2054

Designation

Junior Executive-Guest Relations

Business Vertical

Malabar Gold & Diamonds

Job Summary

Customer Service:

Welcome & greet customers with a pleasant attitude so as to enhance the showroom image.
To engage with the customer, understand the customer's requirement targeting customer delight, and direct them to the proper section.
Monitor and record store footfall and walkins and execute customer experience guidelines at the store.
Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments.
Upgrade personal and company image to stimulate maximum customer appeal.
Ensure special guests, like disabled people, the elderly, children, and VIPs receive personalized services.
Help customers during the jewellery trials for the proper presentation of ornaments.
Direct customers with postpurchase feedback/grievances, or service requirements, to the right avenue.

Functional Responsibilities

Assist in managing front office and customer relations.
Assist in maintaining attendance and movement registers for store staff.
Accurately gather customer data related to prepurchase, conversion, footfall data, etc.) for the analysis.

Visual Merchandising

Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.

Marketing

Assist in coordinating event management activities during the store launch and product exhibitions.
Tele calling: Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
Conduct competitor study and be fully informed on the products provided by the competitors to answer queries of customers.

Schemes

Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.

Internal process

Adhere to the standard operating procedures in the store.
Prepare MIS and reports as required by the stores.

People development

Continuously strive for selfdevelopment by actively seeking opportunities for growth.
Ensure adherence to timelines for completion of performance appraisal for self.
Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.

Functional Area

Retail Sales

Location

Bhubaneshwar

State

ODISHA
Country

INDIA
Educational Qualification

GRADUATION
Age

25-30 years

Experience

1 to 2 Years

Salary Range

As per industry standard
**(INR)