Customer Service Exceutive - Gurugram, Haryana, India - VCosmos
Description
Job description
Responsibilities
As a Customer support agent, you will be responsible for interacting with customers to answer enquiries about services and products, provide information and resolve complaints with the highest level of customer service.
- To maximise customer retention through the promotion of various products, activities, bonus offers etc;
- Communicating and cooperating with other departments as required;
- Taking an active interest in the driving process and quality improvements across the department;
- Fulfilment of other tasks specific to your language community as required;
- To maximise revenue opportunities by offering relevant deposit methods;
- Testing of new games, products and software as required.
REQUIREMENTS
Requirements:
- A native level of German (Other language also required English, Hindi )
- Excellent command of English, German, Hindi, both written and spoken
- Exceptional proven customer service skills with a focus on the customer at all times
- Confident oral and written communication skills
- Strong team player
- Patience and diplomacy with a high level of trust
- Good interpersonal skills
- Reasoning and analytical ability
- Knowledge and experience of the gambling industry an advantage
Job Types:
Full-time, Fresher
Salary:
₹41, ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Language:
- German (required)
- German C1 Language (required)
Salary:
₹45, ₹50,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Language:
- German (required)
License/Certification:
- C1 german Certificate ? (required)
Ability to Relocate:
- Gurugram, Haryana 122016: Relocate before starting work (required)
Work Location:
In person
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