Jobs
>
Hyderabad

    Technical Analyst 3-Support Fusion PPM Functional - hyderabad, India - Oracle

    Oracle
    Oracle hyderabad, India

    5 days ago

    oracle background
    Regular Employee
    Description

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.

    Career Level - IC3

    Position Overview:

  • The Position is for a Functional Support Analyst with a technical background in the Fusion ERP Suite of products (Fusion PPM) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
  • The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
  • The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud customers. This work includes:Work directly with Customers forAdvising on complex use of Oracle productsResolving highly complex and mission-critical issuesManage highly complex and critical customer issuesServe as Situation Manager on highly sensitive issuesConsult with Management in directing resolution of critical customer situationsKnowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessionsFormal mentoring for promoting the technical and professional development of othersCreation/review of Knowledge Articles
  • Qualifications:
  • Must-Have Skills 4 to 9 years of experience in Implementation, support, or upgrade of Oracle Fusion PPHas real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenariosShould have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution. Work with users to troubleshoot and resolve issues, answers business questions provides data analysisShould be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scriptsConduct training and knowledge sharing sessions
  • Nice to Have Skills 5 to 6 years of experience in Implementation, support, or upgrade of Oracle SaaS Fusion Configuration experience on at least one or more modules –Projects Contract Billing , Project SLAProject Foundation-Costing Project Foundation-Templates, JVM Should have good knowledge of Fusion Cloud architecture, setup manager, and activities.Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. Should have knowledge of Chinese localizationsKnowledge of Security setup would be an added advantage.
  • Personal Attributes: Self driven and result orientedStrong problem solving/analytical skillsStrong customer support and relation skillsEffective communication (verbal and written)Focus on relationships (internal and external)Strong willingness to learn new things and share them with othersInfluencing/negotiatingTeam playerCustomer focusedConfident and decisiveValues Expertise (maintaining professional expertise in own discipline)EnthusiasmFlexibilityOrganizational skills
  • Note: Working in Shift s is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.Bangalore, Hyderabad, Noida.
  • Others Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plusStrong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
  • Education & Experience:

    • BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

    Diversity and Inclusion:

    An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

    That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

  • Yo HR Consultancy

    Oracle PPM Functional Consultant

    1 day ago

    Yo HR Consultancy Hyderabad, India

    Role - Oracle PPM Functional Consultant · Experience : 5-8 Years · Location : Bangalore, Bhubaneshwar, Gurgaon, Hyderabad, Mumbai, Noida, Pune · Must have : · 1. Oracle PPM cloud Exp (Modules Such as Project Costing, Project Estimation Contracts, Project Billing and Project Contr ...

  • Genpact

    Oracle PPM Functional Consultant

    5 days ago

    Genpact hyderabad, India

    we are inviting applications for the role of · Senior Principal Consultant _Oracle Cloud Project Accounting (PPM) · In this role you will Perform Oracle Project Accounting, Project Costing, Project Billing, Project Manufacturing, Oracle Time & Labor (OTL) setups and define new bu ...

  • Genpact

    Oracle PPM Functional Consultant

    1 week ago

    Genpact Hyderabad, India

    we are inviting applications for the role of · Senior Principal Consultant _Oracle Cloud Project Accounting (PPM) · In this role you will Perform Oracle Project Accounting, Project Costing, Project Billing, Project Manufacturing, Oracle Time & Labor (OTL) setups and define new bu ...

  • Genpact

    Oracle Cloud PPM Functional Consultant

    5 days ago

    Genpact hyderabad, India

    In this position you will be responsible for providing insights to clients. To do so, you will first meet with our clients to uncover their business needs and challenges. Then, you will use your strong analytical skills to perform quantitative and observational data analyses. Fro ...

  • Genpact

    Oracle Cloud PPM Functional Consultant

    1 week ago

    Genpact Hyderabad, India

    In this position you will be responsible for providing insights to clients. To do so, you will first meet with our clients to uncover their business needs and challenges. Then, you will use your strong analytical skills to perform quantitative and observational data analyses. Fro ...

  • TechnipFMC

    Planner - Ii

    3 weeks ago

    TechnipFMC Hyderabad, India

    Purpose Statement: · For Product Planning; Plans, supervises and coordinates product scheduling across all work package groups and existing projects within dedicated Product Group. For Project Planning; Overall responsibility for the creation, maintenance and close-out of project ...

  • Kiash Solutions LLP

    Clarity Ppm

    4 days ago

    Kiash Solutions LLP Hyderabad, Telangana, India

    Offering upto 25 LPA (based on yrs of exp and relevant exp) · Location - Hyderabad / Bangalore · **Mandatory Skills** · 1-Clarity (PPM) · 2- Incident management · 3- Report generation in Clarity · Hands on Development/Support experience in functional modules like Project manageme ...

  • Project Partners LLC

    Oracle ERP Cloud Techno-functional Expert

    1 week ago

    Project Partners LLC Banjara Hills, Hyderabad, Telangana, India

    **Overview**: · At Project Partners, we seek true professionals. Our worldwide reputation as The Experts in Enterprise Project Portfolio Management simply requires that all our employees are TOP PERFORMERS. Suppose you are looking to take your career to the next level and want to ...

  • PepsiCo

    Architect, SAP Tpm

    1 week ago

    PepsiCo Hyderabad, India

    Overview: · This role will be part of Enterprise Solution DevSecOps team in AMESA / APAC sector. The role will responsible for solution design, governance, delivery and and support of the SAP Trade Management ( SAP CRM / CBP). Focus markets for the role are Australia, New Zealand ...

  • APPIT Software

    Oracle Cloud Integration

    1 week ago

    APPIT Software Gachibowli, Hyderabad, Telangana, India

    **Position : Oracle Cloud Integration · - Responsible for delivering technical design and presenting it to the client. · - Design and develop Integration & Extension solutions involving Oracle cloud across finance, SCM, service modules, including service Full Time/Permanents. · - ...

  • PwC

    Oracle PPM

    1 day ago

    PwC Hyderabad, India Full time

    Description · – PPM Senior Associate 5 to 8 years of experience in implementation Core Oracle PPM modules like Project Financial Management (Costing & Billing), Project Execution Management and Enterprise Project Contracts. · Knowledge of Grants Accounting is an added advantage ...

  • Carbynetech India Pvt Ltd

    Carbynetech - Sap Ppm Consultant - Ps/mdm Modules

    5 days ago

    Carbynetech India Pvt Ltd Hyderabad, India Full time

    Job Description : Role : Senior SAP PPM Consultant- 5 to 12 years of Experience- Must have end to end implementation experience.- Experience in utilities industries is plus.- Must be able to understand business functionality and map accordingly.- Good to have experience in SAP PS ...

  • MRCC

    Project Manager

    5 days ago

    MRCC Hyderabad, India permanent

    Job Description : · - Ensure assigned projects are delivered on-time and within scope. · - Liaise with project stakeholders concerning project details and deliverables. · - Assist in the planning and implementation of projects. · - Track and report project progress and analyze d ...

  • Sierra-Cedar

    Oracle HCM Cloud Payroll Functional

    5 days ago

    Sierra-Cedar hyderabad, India

    Oracle HCM Cloud Payroll Functional · Job Location: Hyderabad/ Bangalore/Remote · Job Description: · Responsibilities: · The HCM Cloud Functional Specialist is responsible for Requirement gathering, configurations, CRPs, End-user training and Liaison in cloud implementatio ...

  • Digitopcs Consulting

    Scm Functional Consultant

    5 days ago

    Digitopcs Consulting Hyderabad, India Full time

    Job Description :- 8 years of Functional experience in Oracle Cloud/Procurement/ EBS Manufacturing and Supply Chain Planning Modules with a minimum of two (2) end-to-end Oracle Cloud implementations. · - Knowledge of EBS Finance Modules is added advantage.- Mandatory working Know ...

  • YASH Technologies

    Solutions Architect

    5 days ago

    YASH Technologies hyderabad, India

    The ideal candidate will be responsible for working cross-functionally to understand architecture needs by multiple business units. To be effective in this position, you must feel comfortable owning the entire architecture development process from inception to completion. · Resp ...

  • Kaygen Global Services Pvt Ltd

    15h Left: Oracle Financials Cloud Consultant

    5 days ago

    Kaygen Global Services Pvt Ltd Greater Hyderabad Area, India

    Oracle Financials Cloud Consultant (10+ openings) · Kaygen FTE or Contract · any location in India · 10+ years overall and 2 – 3 Financials Cloud Implementations on above stated modules in "Solution Lead" capacity · 1. Oracle Financials Cloud (Fusion Tax) Solution Consultant · 2. ...

  • Genpact

    Only 24h Left: Oracle Cloud Finance Principal Consultant

    5 days ago

    Genpact Hyderabad, India

    In this position you will be responsible for providing insights to clients. To do so, you will first meet with our clients to uncover their business needs and challenges. Then, you will use your strong analytical skills to perform quantitative and observational data analyses. Fro ...

  • KAYGEN

    Oracle Cloud/PPM Consultant

    5 days ago

    KAYGEN Hyderabad, India

    Objective : · Seasoned Oracle Functional Consultant with 8 years of experience specializing in the implementation of Oracle applications for services organizations. · Deep expertise in Oracle Cloud with a focus on Oracle Projects Cloud. · Proven track record of successfully leadi ...

  • Oracle

    Senior Analyst

    5 days ago

    Oracle Hyderabad, India

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as w ...