- Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Provide Application support and training to customer as and when needed
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
- Deliver high quality service and support to customers, both face to face and remotely
- Provide training and guidance to customer to ensure they maintain compliance and ensure the
smooth safe operation of Waters equipment in their laboratories. - The role may require overnight stays and provision of on-call service to facilitate support of customer environments and specific customer projects that fall outside of normal working hours.
- Any other additional task consummate with the level and scope of the role as deemed by
management of Waters. - Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
- 3 to 7 years of experience with installation, performance maintenance, Application Support, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
- This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
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Sr Field Service Application Chemist
Found in: Talent IN C2 - 2 days ago
Waters Corporation Ahmedabad, India Regular Full timeOverview · Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Sr. Field Service Application Chemist to support the very successful growth of our businesses across the region · ...
Sr Field Service Application Chemist - Ahmedabad, India - Waters Corporation
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